I lost my email password, what can I do?

Before you follow this faq, first check if your e-mail is hosted by miWebb!

On this page you will find all the information you need to reset your password from your e-mail address.
You need the following information:

  • Your website address;
  • Your DirectAdmin username;
  • Your DirectAdmin password.

Step 1 – Log into DirectAdmin

Browse to the DirectAdmin login page of your website. You can find it at your own web address with :2222 added to your website address. Is your website example.org? Then your DirectAdmin login page is example.org:2222
When you arrive at the login page, you will see two fields (Figure 1). Enter the username of your DirectAdmin account and the password of your DirectAdmin account, then press Login.

Figure 1 – The login page

Step 2 – Reset your password

After logging in, you will be given the choice between the different domains that are registered on your account. Select the domain with which you want to create the e-mail address. You are now greeted by the DirectAdmin settings screen (Figure 2). Under the heading E-Mail Management select E-Mail Accounts. You will see a list with all your e-mail addresses. Choose the e-mail address whose password you want to reset and click on the plus icon behind that e-mail address, then select the option Change Password/Username.
On this screen you can change the settings of your e-mail address. Enter the desired password under Password or click the random icon on the left to generate a new strong password. Do not change the other fields and click Save.

Figure 2 – DirectAdmin Settings

Figure 3 – E-mail settings

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